At RISE Pest Pros LLC ("RISE Pest Pros", "we", "us", or "our"), your privacy matters. This Privacy Policy explains what information we collect, how we use it, the choices you have, and how to contact us. By using our website or services, you agree to this Policy.

1) Information We Collect

If you call us or message us on platforms like Google, Facebook, or Nextdoor, those platforms may collect additional data under their own policies.

2) How We Use Information

• Provide quotes, schedule, deliver, and manage pest control and lawn services
• Send confirmations, service reminders, invoices, and important notices
• Respond to questions and support requests
• Improve our website, services, safety, and customer experience
• Personalize offers and measure marketing performance
• Comply with legal, tax, and regulatory obligations

3) SMS / Text Message Communications

When you provide your phone number through our website forms, by phone, or in person, you may opt in to receive recurring automated text messages from RISE Pest Pros LLC at the phone number you provided. These messages may include:

• Appointment reminders and confirmations
• Service completion notifications
• Review requests
• Seasonal service reminders for existing customers
• Quote follow-ups after you have contacted us

Message frequency varies based on your service schedule. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at +1 (502) 414-3003.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support the SMS service (such as our messaging platform Twilio) is permitted. All other categories of information sharing exclude mobile phone opt-in data and consent.

4) When We Share Information

We do not sell or rent your personal information. We may share limited information with:

• Service Providers (e.g., payment processors, scheduling/CRM, email/SMS, analytics, and advertising providers) under contracts requiring appropriate safeguards.
• Professional Advisors (accountants, auditors, legal counsel) under confidentiality duties.
• Authorities when required by law or to protect rights, safety, and property.
• Business Transfers in connection with a merger, sale, or reorganization (your information will remain protected or you will be notified of changes).

As stated in Section 3, mobile phone numbers and SMS opt-in data are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

5) Cookies & Similar Technologies

We use cookies to keep the site secure, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling some cookies may affect site features.

6) Data Security

We use industry-standard safeguards—including TLS encryption, account access controls, and regular reviews—to help protect your information. No system is 100% secure, and we cannot guarantee absolute security.

7) Your Choices & Rights

• Access/Update: Request a copy of your data or ask us to correct it.
• Delete: Ask us to delete your personal information, subject to legal exceptions.
• Marketing Opt-Out: Unsubscribe from emails via the link in our messages, reply STOP to any text message to opt out of SMS, or contact us to opt out of phone marketing.
• Do Not Track: We currently do not respond to DNT signals.

To exercise these rights, contact us at risepestpros@gmail.com or call +1 (502) 414-3003.

8) State-Specific Notices

If you are a resident of a U.S. state with a consumer privacy law (e.g., CA, CO, CT, UT, VA), you may have additional rights such as access, deletion, correction, portability, and the right to opt out of certain processing (e.g., targeted advertising or sale/sharing of personal information). We do not sell personal information for money, but we may use analytics/advertising cookies that could be considered a "sale" or "share" under some state laws. You can adjust these via Cookie Settings.

9) Links & Third-Party Sites

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

10) Data Retention

We keep personal information only as long as necessary to provide services, meet legal/ tax obligations, resolve disputes, and enforce agreements. When no longer needed, we take steps to delete or de-identify it.

11) Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children. If you believe a child has provided personal information, please contact us and we will take appropriate action.

12) Changes to This Policy

We may update this Policy periodically. The "Last updated" date above reflects the most recent changes. Material updates will be posted on this page and, when appropriate, communicated by email or website notice.

13) Contact Us

RISE Pest Pros LLC
Louisville, KY, USA
Email: risepestpros@gmail.com
Phone: +1 (502) 414-3003